Mack, for CMS Surveyors
Home energy surveys · UK
An AI operator went live inside the business in May, and by August the operations director was building his own automations on it without me.
- emails triaged since going live in May
- 10,715
- agent sessions in the last seven days
- 3,409
- standing automations the team now runs
- 40
BeforeEleven people, ten mailboxes, and a CRM that only told you anything if somebody remembered to open it. Work moved by whoever happened to notice it. The operations director spent his day being the routing layer between an inbox, a calendar and a job board, which is not what a co-founder is for.
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